Privacy policy

Privacy Policy

Last Updated: August 25, 2026

Novea Lighting ("Novea Lighting," "we," "us," or "our") operates this website and online store, including its content, features, products, services, and related functionality (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our Services, make a purchase, create an account, contact us, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Personal Information We Collect

For purposes of this Privacy Policy, "personal information" means information that identifies you or that can reasonably be associated with you. It does not include information that has been anonymized or aggregated so that it can no longer reasonably identify you.

Depending on how you interact with our Services, the information we collect may include:

Contact Information

  • Full name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Other contact information you provide to us

Order and Transaction Information

When you purchase products or otherwise transact with us, we may collect:

  • Products you purchase, view, save, or add to your cart or wishlist

  • Order details and transaction history

  • Returns, exchanges, cancellations, and refunds

  • Shipping and delivery information

  • Billing information

  • Payment status and transaction details

Payment Information

Payments made through our Services are generally processed by third-party payment providers. We may receive information necessary to confirm and complete your transaction, such as payment method, payment status, transaction identifiers, and other related information.

We generally do not directly store your complete credit or debit card number.

Communications

When you contact us, such as through email, contact forms, customer support, or other communication channels, we may collect the information you provide, including the contents of your communications and any attachments.

Device and Technical Information

We may automatically collect certain information about the device and connection you use to access our Services, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Network information

  • Unique device identifiers

  • Referring and exit pages

  • Other technical information

Usage Information

We may collect information about how you interact with our Services, including:

  • Pages and products you view

  • Searches and browsing activity

  • Links or features you interact with

  • Date and time of access

  • Shopping cart activity

  • Other interactions with our website

We may combine information collected from different sources and may create inferences from the information described above, where permitted by applicable law.

2. How We Collect Personal Information

We may collect personal information through the following sources:

Directly From You

For example, when you:

  • Create an account

  • Place an order

  • Subscribe to marketing communications

  • Contact customer support

  • Complete a form

  • Submit a product review

  • Participate in promotions or surveys

  • Otherwise provide information to us

Automatically Through Our Services

We may automatically collect information through cookies, pixels, web beacons, log files, and similar technologies when you browse or use our website.

From Service Providers

We may receive information from service providers that help us operate our business, such as payment processors, analytics providers, fulfillment providers, shipping companies, customer support providers, and technology providers.

From Other Third Parties

We may receive information from business partners, advertising partners, social media platforms, or other third parties, where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We use personal information to:

  • Process and fulfill orders

  • Process payments and refunds

  • Arrange shipping and delivery

  • Manage returns and exchanges

  • Create and manage customer accounts

  • Remember preferences and shopping activity

  • Provide customer support

  • Personalize your shopping experience

  • Recommend products that may be relevant to you

  • Improve our website, products, and services

Marketing and Advertising

Where permitted by applicable law and consistent with your preferences, we may use personal information to:

  • Send promotional emails, text messages, or other marketing communications

  • Provide information about products, promotions, and special offers

  • Measure the effectiveness of our marketing campaigns

  • Show advertisements that may be relevant to your interests

  • Support personalized or targeted advertising

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts

  • Protect our website and services

  • Detect and prevent fraud, abuse, and unauthorized activity

  • Investigate suspicious or potentially illegal activity

  • Protect the security and integrity of our Services

If you create an account, you are responsible for keeping your login credentials confidential.

Communications

We may use your information to:

  • Respond to inquiries

  • Provide customer service

  • Send order confirmations and updates

  • Communicate about your account

  • Provide other service-related notifications

Legal and Compliance Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

  • Establish, exercise, or defend legal claims

  • Resolve disputes

  • Enforce our terms, policies, and agreements

  • Protect our rights, property, and users

4. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These third parties may include:

Shopify and Service Providers

We may share information with Shopify and other service providers that support our business, including providers of:

  • Website hosting and technology

  • Payment processing

  • Data analytics

  • Customer support

  • Cloud storage

  • Order fulfillment

  • Shipping and delivery

  • Security and fraud prevention

  • Marketing and advertising

These service providers may process personal information on our behalf or, depending on the circumstances and applicable law, process information under their own privacy policies.

Advertising and Marketing Partners

We may share certain information with advertising and marketing partners to help us measure advertising performance, deliver relevant advertisements, and provide personalized or targeted advertising.

Depending on where you live, you may have the right to opt out of certain forms of sharing or processing for targeted advertising.

You can exercise available opt-out choices through our Data Sharing Opt-Out page.

Business Partners and Other Third Parties

We may disclose information when you direct us to do so or otherwise consent to the disclosure, including when you:

  • Request a third-party service

  • Use social media features

  • Choose to connect your account with another service

  • Request shipment or delivery services

Corporate Transactions

We may disclose personal information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other corporate transaction.

Legal and Safety Purposes

We may disclose information when we reasonably believe it is necessary to:

  • Comply with applicable law

  • Respond to subpoenas, court orders, or other lawful requests

  • Enforce our agreements or policies

  • Investigate suspected fraud or unlawful activity

  • Protect the rights, property, or safety of Novea Lighting, our customers, or others

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, local storage, and similar technologies to operate and improve our Services.

These technologies may be used to:

  • Keep our website functioning properly

  • Remember your preferences

  • Maintain shopping cart and account functionality

  • Understand how visitors use our website

  • Analyze website performance

  • Measure advertising effectiveness

  • Provide personalized content or advertisements

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

Depending on your location, you may have choices regarding certain cookies and similar technologies. You can also manage cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our Services.

6. Third-Party Websites and Services

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or practices of third-party websites or services. If you visit a third-party website, we recommend reviewing its privacy policy and terms before providing any personal information.

Our Services may also include social media features, widgets, or integrations. Your interactions with those features may be governed by the privacy policies of the companies providing them.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services

  • Maintain customer accounts

  • Complete transactions

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Prevent fraud and abuse

  • Enforce our agreements and policies

The length of time we retain information may vary depending on the type of information and the circumstances in which it was collected.

9. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:

Right to Access

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request deletion of your personal information, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a portable format or request that it be transferred to another organization.

Right to Opt Out of Certain Advertising or Data Sharing

Depending on your location, you may have the right to opt out of certain processing activities, including the "sale" or "sharing" of personal information or processing for targeted advertising, as those terms are defined under applicable privacy laws.

You can exercise available opt-out choices through our Data Sharing Opt-Out page:

https://novealighting.com/pages/data-sharing-opt-out

Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you opt out of promotional communications, we may continue to send non-promotional communications that are necessary to provide our Services, such as order confirmations, shipping updates, account notifications, and customer service communications.

Global Privacy Control

Where required by applicable law, we may recognize Global Privacy Control (GPC) signals as a request to opt out of certain forms of sale, sharing, or targeted advertising.

To learn more about Global Privacy Control, please visit:

https://globalprivacycontrol.org/

Except as required by applicable law, we may not recognize other browser-based "Do Not Track" signals.

10. Exercising Your Privacy Rights

You may submit a privacy request by contacting us using the information provided in the Contact section below.

Depending on applicable law, we may need to verify your identity before processing your request. We will only use information provided for verification to process and respond to your request, except where otherwise permitted or required by law.

If permitted by applicable law, you may authorize another person to submit a privacy request on your behalf. We may require appropriate documentation to verify the authorization and may also require you to verify your identity directly with us.

We will respond to valid requests within the time period required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

11. Complaints and Appeals

If you have concerns about how we collect, use, or process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to the data protection or privacy authority in your jurisdiction.

12. International Data Transfers

Because we work with service providers and business partners located in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as recognized contractual or other legally approved transfer mechanisms.

For transfers of personal information from the European Economic Area or the United Kingdom, where applicable, we may rely on mechanisms such as the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized under UK law, unless the destination country has been recognized as providing an adequate level of protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where required by applicable law, provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Novea Lighting

Email: support@novealighting.com

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.